Companies cannot keep pace with the competition and the ever increasing demands of the market, just by implementing standard business systems.
Successful operation on the market on which a global battle of the competion is raging, does not only dictate the reduction of costs, but also an increase of efficiency and reduction of risks on the level of the entire company.
It is necessary to connect all company functions into a uniform organism, which adapts rapidly to economic changes and reacts to customer demands.
Stricter circumstances in economy have shown that companies require an essentially better business operation survey in order to adapt successfully to the resulting new situation. Good financial-accounting data are just not enough for this, instead of that it is necessary to discover and use all until now unused sources of information and to optimize work procedures on all levels. It isof essential significance hereby that companies have a good partner who understands their content and business requirements in all business areas.
This is the only way to provide quality solutions for them, with which processes and procedures are advanced and resources optimized on one hand and management and decision making are advanced on the other.
> According to Bernard Osvald, Managing Director of the company Kopa
The support of such business organism surpasses the common business systems and dictates connection of several systems and solutions. The tight connection of these systems and thus also of business processes has multiplicative results in enhancing business success by reducing operating costs, increasing productivity and quality of products and services which are offered to business partners i.e. end buyers.
Good practice solutions
The company Kopa offers its partners a complete range of services in addition to which they can get full or just partial support of their activities.
A company with top-quality counsellors and implementators, it takes care of fast and quality introduction of improvements. Based on good business practices and technological knowledge, it provides development of advanced solutions and control of business processes. This means that clients can react quickly to changes without radical interventions in the very procedural and technical structure of organization.
Companies need more than standard solutions
A new age began, following the introduction of standard business functions, with the ERP transactional business systems, of discoveries and exploitation of deeper potentials for business operation advancement. It is a question of automatization of specific work procedures for data collection, which are still performed manually, which have not been of use to companies to date, and of interactive connection of business functions. For example, they have made over a thousand program modules and solutions in the company Kopa, based on which companies get complete support and detailed insight into operation. Considering the experience, demand and research, the company experts have discovered ten common operating points, which help companies in the present business circumstances to achieve goals, which they had placed even before the recession.
1. Business communication
Detailed data from different systems are required for proper decisions on all management levels. It is rational to implement business communication systems in all strategic functions, except in top management and controlling and in human resources management, marketing and sales, operation with suppliers and production monitoring. Besides building up data storages, establishment of procedures for data mining and purification, it is necessary to build an appropriate reporting system (reports, key indicator system ...) and an analytical system, which will fully enable users to use the potential of the collected data through business decisions.
Introduction of electronic work processes shortens the execution of routine administrative procedures, enhances operating orderliness and reduces costs.
By integrating e-management systems with ERP and CRM systems, procedures are automatized and standardized, whereby companies control additionally faults and quality of work. Advancements normally become evident in the course of fast information browsing, in better cooperation among employees and in efficient management.
Customer relationship management (CRM)
Quality operation with customers helps companies to maintain revenues in the ever increasing strict competition.
Operation with customers, supported in an appropriate manner, enables companies to show new sales potentials to existing customers and increase the efficiency of marketing activities for attracting new customers. On the other hand, they plan better financial courses and control liquidity through efficient monitoring of operations and announcement of sales.
Human resources management
Company competitiveness depends on knowledge i.e. quality human resources. Companies advance competence control and provide the right people with appropriate knowledge for all work posts through an appropriate human resources management system.
It is necessary in the work with human resources to support knowledge monitoring, annual discussions an other forms of work with employees.
Control of means and services
The survival of modern companies depends on the function of production and business means. Disruptions in their function have a particular impact on the decrease of revenues. The implementation of an efficient system for control of means and services reduces the risk of unplanned operating discontinuations and increases productivity.
The connection of such a system with a business system in continuation enables control of costs and external service providers i.e. maintenance services.
Traceability in production
The provision of product traceability within the production and logistics processes reduces business risks and increases the company reputation on the market. Traceability dictates tight connection of all systems which support product manufacture and distribution to customers.
With the introduction of a traceability system, companies react quickly without major stresses to hidden faults found in products. In case of found faults the volume of recalled products is significantly reduced, for example just to a certain series or production day, i.e. just to products which were delivered to a specific customer.
Maintenance of loyal customers is tightly related to after-sale services. Efficient control of the claim process increases customer satisfaction and gives feedback to companies for product advancement.
To achieve quality of final products and reduce the number of claims, it is necessary to provide quality already at the beginning of the production process. Entry control supported in an appropriate manner advances supervision over the quality of material, above all of such for which additional control and traceability are required.
Production resources planning
The ability of optimal planning and classification in production, transparency in management of resources is of key significance for profitable operation in circumstances in which supplies and demands are unreliable.
It is necessary in this aim to connect several operating segments – sales, planning, purchasing, production and logistics, besides introducing systems for precise production scheduling and classification.
Companies get quality cooperation of the sales department with production, advance reactions to customers demands and services, set realistic purchase time frames and finally enhance the exploitation of production possibilities and production volumes with the same fixed costs.
Working hours monitoring in production
The common systems for recording working hours are limited to data on arrivals at work in companies and do not satisfy efficient work planning in production. It is necessary in this aim to introduce working hours monitoring at working posts i.e. at machines. Production managements get precise data on performed work on specific work tasks and on free workers in a specific working period. Workforce planning is thus advanced and production i.e. labour costs are controlled more precisely.
Logistics in real time
Highly productive production requires provision of appropriate materials, quantities and quality at the right time for each work post or machine.
The optimization of logistic processes, for example routes, material movements and interstage storages, advances the efficiency of the entire production process.
Thanks to the data on material stocks in real time, it is possible to make savings and optimization in ordering in the whole supply chain, thus materialize production plans and supplies for customers.