Advanced Product Management and User Communication System
Kopa EAM is an all-encompassing solution for asset management and maintenance, including IT support for business processes. It facilitates effective management of assets, labor, warehouse operations (including spare parts and initial installation), and procurement on a unified platform. Kopa Customer Connect, with modern digital approaches, bridges the gap between manufacturers and product users.
Kopa EAM – Customer Connect enhances internal processes (documentation exchange and reception, production tracking, traceability, data accuracy on production completion, efficiency, paperless operations) and improves external processes towards customers and distributors.
Solutions and Services
Complaints and upgrades management
Monitoring of product manufacturing through claims
Business partner management
Asset management from a product monitoring perspective
Managing end-users and distributors based on user accounts
Highlighted Business Benefits and Opportunities
Comprehensive overview of production and maintenance processes
Claim submission and insights from distributors and end-customers
Viewing current production status by administrators, distributors, and end-customers
Administrative management of claims (complaints and upgrades)
Asset overview and management
Understanding end-customers and communicating with them
Gathering feedback on product usage and user behavior for analytics, leading to improvements, further development, and sales
Providing end-users with usage instructions, updates, software upgrades, and opportunities to purchase additional equipment and products
Leadership Statement
We at Kopa have combined the best features of two proprietary software solutions. Kopa EAM - Customer Connect ensures advanced management of complex products and offers a superior user experience and communication with customers."
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